Our Services
Managed Customer Service
At Excevo, we provide a fully managed customer service solution. Designed to take the pressure off your internal team. Our service includes everything from frontline agents to quality experts, team leaders, and a dedicated Client Success Manager, all working together to deliver excellent support on your behalf.
We handle all customer enquiries, complaints, and support requests quickly and professionally—so you can stay focused on running and growing your business.
Outsourcing with Excevo means you’ll cut down on the cost and time of hiring and training in-house staff, while gaining access to expert people, proven processes, and the latest tools and tech.
Outsourced Customer Service
At Excevo, we specialise in working alongside your existing in-house customer service team to provide additional, flexible support during busy or understaffed periods. Whether you're facing seasonal peaks, staff holidays, unexpected demand, or just need reliable out-of-hours coverage, our agents are ready to step in and maintain the high standard your customers expect.
We don’t just operate on the sidelines - we integrate with your team, systems, and workflows to act as a true extension of your brand. Our agents are trained to use all major platforms, including Shopify, WooCommerce, various 3PL and logistics systems, as well as communication and productivity tools like Office365 and Google Workspace.
From answering customer enquiries and processing returns, to managing live chat, email inboxes, and review platforms, our team is equipped to handle it all. Whether it’s evenings, weekends, public holidays or short-notice cover, we ensure your service levels remain consistent—without the overheads or hassle of hiring.
E-Commerce Customer Service
Delivering great customer service across platforms like Amazon, eBay, Shopify, and Etsy isn’t always easy - especially when order volumes grow or teams are stretched. That’s where Excevo comes in.
Our e-commerce customer support solution is designed specifically for online businesses like yours. We take care of all customer enquiries - from complaints and returns to tracking updates and product questions so you can focus on growing your store.
Our experienced agents are fully trained in the ins and outs of e-commerce platforms and understand the fast-paced nature of online retail.
Reputation Management
Build business reputation with our reputation management team that is dedicated to improving and maintaining your online presence and reputation. At Excevo, we help businesses and individuals protect and enhance their online reputation through various strategies and provide a online reputation manager.
Our reputation management service includes proactive strategies to enhance your online reputation, such as developing and promoting positive content and addressing bad reviews and comments. We also provide guidance on best practices for online reputation management, including responding to online feedback and engaging with your audience.
SurgeAssist™ - Demand and Volume Management Solution
We at Excevo understand that businesses often experience fluctuations in customer demands and ticket volumes, requiring additional support to maintain exceptional customer service. That's why we are thrilled to introduce our newest service, SurgeAssist.
With SurgeAssist, we provide flexible and scalable solutions to effectively manage peak periods and surges in ticket volumes. Our experienced team of customer service managers seamlessly integrates with your existing team, ensuring a smooth and efficient customer experience during high-demand periods. Trust SurgeAssist to optimize your customer service management, ensuring satisfaction even during the busiest times.
