We interview over 1,000 candidates a week
to match you with the top 3% of E-Commerce experts.
Matching you with the perfect agent for your brand based on the personality traits & skills you desire
Getting your agent fully trained on your tech stack, brand-specific questions & tone of voice
Weekly Reporting and hands-on coaching to ensure your agent is exceeding your expectations
All agents score an A- or above on our written, oral, and customer service tests to assure that their communication with your customers is flawless.
Your brand is unique... which is why we ask the right questions to make sure that your agent is not only capable of exceeding your expectations, but is also a perfect match for your brands unique voice and tone.
Each candidate passes our skills training to make sure they can really "walk the walk". This consists of Shopify Training, Customer Service Training, and Helpdesk Training to make sure theat we're only bringing on experts.
Customer Service Agent
Industry
Avg. Tickets Closed Per Day
Customer Service Agent
Industry
Customer Service Agent
Industry
Avg. Tickets Closed Per Day
Customer Service Agent
Industry
Avg. Tickets Closed Per Day
Supporting all of the channels your customers love, without limitations
Our agents are at the heart of what we do, and we recognize the importance of creating an environment where they can thrive. By creating an enjoyable work culture, our team becomes more passionate about the work that they do, resulting in a better level of service for you and your customers.
“Donna and Keenan, really exceeded our expectations. They picked things up super quickly. Now Donna is one of our Lead Agents and managers essentially of the whole team!”
“Cath and Dia are our two agents and they are just exceptional. They have a very high understanding of everything that is going on with our product. It is a very technical product… we were very pleasantly surprised by how quickly they got it.”
