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Trusted By Brands You Know And Love

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It's Easy With Experts

Recruit

Matching you with the perfect agent for your brand based on the personality traits & skills you desire

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Train

Getting your agent fully trained on your tech stack, brand-specific questions & tone of voice

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Manage

Weekly Reporting and hands-on coaching to ensure your agent is exceeding your expectations

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We Cover All The Channels

Supporting all of the channels your customers love, without limitations

Email

Phone

Social Media

Live Chat

SMS

Working Inside Of Your Existing Tech Stack

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Let's Get Into The Numbers

Active Customers
0 +
Conversion Rate Boost From Live Chat
0 x
SLA Response Speed
0 h avg
Onboarding Time
0 weeks
Reduction in Cost
0 %

Don't Just Take Our Word For It

See why 500+ top E-Commerce brands trust Excevo to handle their customer support

I'm Very Impressed

I’m very impressed! Everyone we have spoken to at Excevo seems to really enjoy what they do and they are very passionate about what they do! Our Customer Success Manager, Michelle, is very helpful and resourceful, always asking how she could continue to help us out. Our agent is great! She is super nice, diligent, and just a pleasure to work with.

Richard Casper & Julian Harper, Co-Founders

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Simple, Transparent Pricing. No Contracts. No Surprises.

Getting Started

£8/Hour

  • Per Agent
  • 20-29 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
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Most Popular
Professional Plan

£7/Hour

  • For 1-9 Agents
  • 40 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
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Enterprise Plan

£6/Hour

  • For Agents 25+
  • 40 Hours/Week
  • Month to Month
  • Dedicated and Trained Agent
  • Quality Assurance Team
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Our blog

Great Customer Service vs Customer Success: What are the Differences?

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What Is Churn Rate, How To Calculate It & Reduce It

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How To Streamline Customer Service In Your E-Commerce Business with an FAQ Page

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Customer Experience Trends To Expect In 2024

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How To Improve Customer Service With Customer Journey Mapping

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How To Effectively Train Your Customer Service Team

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Frequently Asked Questions

Absolutely! Our agents receive extensive training in Shopify, Zendesk, and Gorgias during their onboarding process. Using other technology? No problem! Your agent will attend Live Training calls with your team in which you’ll have the opportunity to go through any additional software they may need access to. We also record these calls to streamline training for them to refer to in the future.
At Excevo, we don’t like wasting time. On average, it just takes 2-3 weeks to get your agents up and running. This includes the recruitment, onboarding and the Live Training process!
We tailor our contracts to your needs, many of our clients initially start on a 30-day contract, but for cost savings move towards a longer term commitment. There is no pressure to do either, we will be as dynamic as you need us to be.
Of course! Our agents go through 20 hours of intensive training on Shopify, E-Commerce Best Practices, Customer Support Best Practices as well as Helpdesk Training. We also establish training based on previously closed tickets to assure that your agent is able to answer even the most detailed brand specific questions.
Yes! Unlike other customer service agencies that pool together a team of agents to handle tickets across multiple brands, we assign a dedicated agent to your brand! This ensures that your agent becomes an expert on your brand as well as you brand’s tone and voice just like somebody that you would hire in-house.
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Try excevo Risk-Free

No Contracts, No Commitments. Guaranteed Results.*

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I can’t even put into words what a great experience we’ve had with Excevo.
Jenn Angel
We want everyone on our team to be from Excevo!
Jarett Castillo
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0333 577 5414

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