Customer Service Experts
Professional and efficient outsourced customer service to businesses for enhanced customer experience
Why EXCEVO
When it comes to customer service management, Excevo is the ultimate solution that gets everything done for you. Wondering what 'everything' means? Simply put, it encompasses all aspects of customer service.
EXCEVO Services
Unlocking your business' potential through scalable solutions for exceptional customer service, comprehensive consulting, and reliable reputation management adding to customer success and customer loyalty.
Managed Customer Service
- Professional and efficient customer service tailored for you
- Call centre to address customer complaints
- Reduce costs and streamline operations
- Streamline operations in customer support management
Consulting & Auditing
- Comprehensive assessments of systems and processes
- Customer-centric insights to identify areas of improvement for customer success
- Effective strategies for enhanced customer relationship and customer service management
SurgeAssist™
- Best practices to effectively manage peak periods and surges in ticket volumes for better service management
- Ensuring a smooth and efficient customer support experience during high-demand periods
Online Reputation
Management
- Best practices for improving and maintaining your online presence and reputation
- Responding to online feedback and engaging with your audience
E-Commerce Customer Management
- Seamless customer experience to boost your online reputation
- Customer inquiries and support requests
- Customer teams to enhance customer experience
Advisor Recruitment
- Efficiently recruit top-tier customer service agents
- Conduct comprehensive tests and practical simulations
- Data-driven hiring decisions
Revolutionise your Customer Experience with Live Chat
Embrace Live Chat! Instant Support, Real-Time Solutions, and Personalised Interactions.
Your Key to Elevated Sales and Satisfactory Customer Experience!
About Excevo
At Excevo, we believe that great customer service is the foundation of any successful business. That's why we've assembled a customer team of highly trained customer service managers who are dedicated to providing your customers with exceptional support, 24/7. Our team is trained to seamlessly integrate with your existing systems and procedures, ensuring that your customers receive the same level of support they would expect from your own team.
In addition to our customer service outsourcing solutions, we also offer comprehensive reputation management services. Our team of experts monitors your online presence across all platforms, including social media, review sites, and search engines. We proactively respond to all customer complaints and work to resolve any issues quickly and effectively. We also help you to build a positive online reputation by encouraging satisfied customers to leave positive reviews.
We pride ourselves on providing tailored solutions to meet the unique needs of each of our clients. Whether you're a small start-up or a large corporation, we can help you improve your customer service management and enhance your online reputation.
Contact Us
Excevo Ltd, 128 City Road, London, EC1V 2NX. Company Reg: 12980668