From Shopify and WooCommerce to Freshdesk, Gorgias, Zendesk, carrier tools, returns platforms and review sites, Excevo agents work in the systems your team already uses. Even better, our sister IT company can manage all IT integrations for you, making it even easier to get started with us!
What it does: Online store, order, customer and product platform.
How Excevo uses it: Agents can review order details, answer customer questions, support order tracking and follow approved workflows around returns, edits and escalation.
What it does: Ticketing and customer support platform.
How Excevo uses it: Agents manage tickets, use canned responses, add private notes, follow SLAs and route escalations. ExcevoAI first release is Freshdesk-focused.
What it does: Website and ecommerce platform for smaller and growing brands.
How Excevo uses it: Agents can support order and customer enquiries where access and workflows are provided.
What it does: WordPress-based ecommerce platform.
How Excevo uses it: Excevo can support customer enquiries, order lookups and returns workflows through WooCommerce and connected helpdesk tools.
What it does: Ticketing and customer support platform.
How Excevo uses it: Agents manage tickets, use canned responses, add private notes, follow SLAs and route escalations. ExcevoAI first release is Freshdesk-focused.
What it does: Ecommerce helpdesk often used by Shopify brands.
How Excevo uses it: Agents manage tickets with ecommerce context, macros, customer history and order data.
What it does: Customer support ticketing platform.
How Excevo uses it: Excevo can work in Zoho Desk for tickets, routing, response management and reporting.
What it does: Customer support and ticketing platform.
How Excevo uses it: Agents can handle tickets, use macros, manage channels and follow escalation workflows.
What it does: WhatsApp customer messaging channel.
How Excevo uses it: Excevo can support WhatsApp enquiries where the client provides platform access, templates and compliance guidance.
What it does: Cloud phone system for sales and support teams.
How Excevo uses it: Agents can handle inbound or outbound calls, log outcomes and escalate issues.
What it does: Customer support platform for ecommerce.
How Excevo uses it: Excevo can manage customer conversations and workflows through Richpanel where configured.
What it does: Email and SMS marketing platform.
How Excevo uses it: Agents can understand campaign-driven queries, referral points and customer communication context where access is provided.
What it does: Email and SMS marketing platform for ecommerce.
How Excevo uses it: Excevo can support queries linked to campaigns, discount codes and customer messaging.
What it does: Returns management platform.
How Excevo uses it: Agents can guide customers through returns, check statuses and follow policy workflows.
What it does: Returns and exchanges platform for
ecommerce.
How Excevo uses it: Excevo can support return requests, exchange questions and policy-based escalations.
What it does: Returns and exchanges platform.
How Excevo uses it: Agents can manage customer questions around swaps, return statuses and exchange options.
What it does: Customer messaging and support platform.
How Excevo uses it: Excevo can handle chat, inbox and support workflows through Intercom.
What it does: Business phone system.
How Excevo uses it: Agents can support voice enquiries and outbound calls where configured.
What it does: Review and reputation platform.
How Excevo uses it: Excevo can monitor reviews, respond using approved guidance, flag breaches and escalate unhappy customers.
What it does: Customer support and messaging platform.
How Excevo uses it: Excevo can manage conversations, chat and support workflows in Re:amaze.
What it does: UK postal and parcel delivery service.
How Excevo uses it: Agents can support delivery tracking and customer updates using approved carrier information.
What it does: Parcel delivery and tracking platform.
How Excevo uses it: Agents can check tracking, provide updates and escalate delivery issues according to policy.
What it does: International and domestic delivery provider
How Excevo uses it: Agents can support tracking and delivery updates where client access is available.
What it does: UK parcel delivery network.
How Excevo uses it: Agents can support tracking, delays and delivery enquiries using approved processes.
What it does: Any third-party logistics or warehouse dashboard.
How Excevo uses it: Excevo can work with 3PL dashboards to check dispatch, returns, stock, delivery statuses and fulfilment issues.
What it does: Any client-specific partner or workflow tool.
How Excevo uses it: Excevo can review the client system, document the process and link into existing partners where access, permissions and training are provided.
What it does: Online store, order, customer and product platform.
How Excevo uses it: Agents can review order details, answer customer questions, support order tracking and follow approved workflows around returns, edits and escalation.
What it does: Ticketing and customer support platform.
How Excevo uses it: Agents manage tickets, use canned responses, add private notes, follow SLAs and route escalations. ExcevoAI first release is Freshdesk-focused.
What it does: Website and ecommerce platform for smaller and growing brands.
How Excevo uses it: Agents can support order and customer enquiries where access and workflows are provided.
What it does: WordPress-based ecommerce platform.
How Excevo uses it: Excevo can support customer enquiries, order lookups and returns workflows through WooCommerce and connected helpdesk tools.
What it does: Ticketing and customer support platform.
How Excevo uses it: Agents manage tickets, use canned responses, add private notes, follow SLAs and route escalations. ExcevoAI first release is Freshdesk-focused.
What it does: Ecommerce helpdesk often used by Shopify brands.
How Excevo uses it: Agents manage tickets with ecommerce context, macros, customer history and order data.
What it does: Customer support ticketing platform.
How Excevo uses it: Excevo can work in Zoho Desk for tickets, routing, response management and reporting.
What it does: Customer support and ticketing platform.
How Excevo uses it: Agents can handle tickets, use macros, manage channels and follow escalation workflows.
What it does: Customer support platform for ecommerce.
How Excevo uses it: Excevo can manage customer conversations and workflows through Richpanel where configured.
What it does: Customer support and messaging platform.
How Excevo uses it: Excevo can manage conversations, chat and support workflows in Re:amaze.
What it does: WhatsApp customer messaging channel.
How Excevo uses it: Excevo can support WhatsApp enquiries where the client provides platform access, templates and compliance guidance.
What it does: Customer messaging and support platform.
How Excevo uses it: Excevo can handle chat, inbox and support workflows through Intercom.
What it does: Customer support platform for ecommerce.
How Excevo uses it: Excevo can manage customer conversations and workflows through Richpanel where configured.
What it does: Cloud phone system for sales and support teams.
How Excevo uses it: Agents can handle inbound or outbound calls, log outcomes and escalate issues.
What it does: Business phone system.
How Excevo uses it: Agents can support voice enquiries and outbound calls where configured.
What it does: Returns management platform.
How Excevo uses it: Agents can guide customers through returns, check statuses and follow policy workflows.
What it does: Returns and exchanges platform for
ecommerce.
How Excevo uses it: Excevo can support return requests, exchange questions and policy-based escalations.
What it does: Returns and exchanges platform.
How Excevo uses it: Agents can manage customer questions around swaps, return statuses and exchange options.
What it does: Email and SMS marketing platform.
How Excevo uses it: Agents can understand campaign-driven queries, referral points and customer communication context where access is provided.
What it does: Email and SMS marketing platform for ecommerce.
How Excevo uses it: Excevo can support queries linked to campaigns, discount codes and customer messaging.
What it does: Review and reputation platform.
How Excevo uses it: Excevo can monitor reviews, respond using approved guidance, flag breaches and escalate unhappy customers.
What it does: UK postal and parcel delivery service.
How Excevo uses it: Agents can support delivery tracking and customer updates using approved carrier information.
What it does: Parcel delivery and tracking platform.
How Excevo uses it: Agents can check tracking, provide updates and escalate delivery issues according to policy.
What it does: International and domestic delivery provider
How Excevo uses it: Agents can support tracking and delivery updates where client access is available.
What it does: UK parcel delivery network.
How Excevo uses it: Agents can support tracking, delays and delivery enquiries using approved processes.
What it does: Any third-party logistics or warehouse dashboard.
How Excevo uses it: Excevo can work with 3PL dashboards to check dispatch, returns, stock, delivery statuses and fulfilment issues.
What it does: Any client-specific partner or workflow tool.
How Excevo uses it: Excevo can review the client system, document the process and link into existing partners where access, permissions and training are provided.
Trained agents who work inside your systems and represent your brand.
A complete support operation with team leaders, reporting, QA and account management.
Lead generation, telesales and service renewal calls handled by trained agents.
Admin, accounts chasing and repeatable back-office processes delivered by Excevo.
IT support provided by our sister brand Client First Solutions.
AI-assisted customer service with Draft Mode, controlled Send Mode and human oversight.
External ecommerce protection product.
Support for sizing, returns, exchanges, dispatch, delivery and high-volume seasonal enquiries.
Support for bulky delivery, product questions, installation guidance, damaged goods and aftercare.
Support for sensitive customer enquiries, repeat purchases, subscription support and review management.
Support for renewals, cancellations, failed payments, plan changes, delivery schedules and retention conversations.
Support for product guidance, shade queries, ingredients, routines, returns and reviews.
Support for trade customers, service-based enquiries, admin processes, renewals and account chasing.
