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Frequently Asked Questions

Will my agent work within my existing tech stack?

Absolutely! Our agents receive extensive training in Shopify, Zendesk, and Gorgias during their onboarding process. Using other technology? No problem!Your agent will attend Live Training calls with your team in which you’ll have the opportunity to go through any additional software they may need access to. We also record these calls to streamline training for them to refer to in the future.

How long does it take to get up and running?

At Excevo, we don’t like wasting time. On average, it just takes 2-3 weeks to get your agents up and running. This includes the recruitment, onboarding and the Live Training process!

Do I need to sign a long-term contract?

We don’t do any long-term contracts here at Excevo! Everything we do is completely month-to-month, so you have the flexibility to scale your hours up or down based on your brands needs.

Does excevo take care of training?

Of course! Our agents go through 20 hours of intensive training on Shopify, E-Commerce Best Practices, Customer Support Best Practices as well as Helpdesk Training.

We also establish training based on previously closed tickets to assure that your agent is able to answer even the most detailed brand specific questions.

Is my agent dedicated to me?

Yes! Unlike other customer service agencies that pool together a team of agents to handle tickets across multiple brands, we assign a dedicated agent to your brand! This ensures that your agent becomes an expert on your brand as well as you brand’s tone and voice just like somebody that you would hire in-house.

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Frequently Asked Questions

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Jenn Angel

Jarett Castillo

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